Get started
Work through these steps to set up your shopping assistant.
Live shows
Schedule a show, go live with your camera, and see how it went afterwards.
Schedule a new show
Viewers can sign up for a reminder until it starts.
Products
Products you can feature during a show. The assistant uses these details to answer questions like price, sizes, and materials.
How the Buy button works
Shoppers pay on your own store. We never handle payments or card details.
You add a checkout link
Each product has a Buy link: the page on your store where that product is bought.
You feature it live
In the live studio, click Show to viewers. A product card with a Buy now button appears under the video.
Shopper taps Buy now
We count the click for your Insights, then send them straight to your checkout link in a new tab. The show keeps playing.
They pay on your store
Your usual cart, payment, shipping and order emails. Nothing changes in how you sell.
Which link should I use?
- Shopify: a cart link that adds the item and opens checkout, like
https://yourshop.com/cart/VARIANT_ID:1 - WooCommerce: an add-to-cart link, like
https://yourshop.com/?add-to-cart=PRODUCT_ID - Any other store: the product page, like
https://yourshop.com/products/linen-dress
Tip: add a tracking tag such as ?utm_source=live-show to your links to see sales from live shows in your store's own reports. Insights here counts Buy clicks; the actual orders appear in your store, because that is where payment happens.
Upload a spreadsheet
No database? Upload your products as a spreadsheet saved as CSV. Products already here are updated, never duplicated.
| Product | Price |
|---|
Store answers
Your FAQs and policies. The assistant reads them to answer shoppers about shipping, returns, sizing and care.
Add a document
Text (.txt), Markdown (.md) or PDF, up to 10 MB.
| Document | Status |
|---|
Product videos
Short videos of your products, from your live shows and from your team. Shoppers see them in product search, on your own product pages and in the live chat.
Add a product video
A try-on, a close-up or a quick how-to. Pick the products it shows so shoppers see it next to them.
How your live shows become product videos
You go live
We keep what you say and which product is on screen, with the exact time.
You answer questions
When you click Answer now and then Done answering, we remember that moment.
The show ends
The recording is cut into short moments, each linked to the product you talked about.
You check the unsure ones
If we're not sure which product a moment shows, it waits in Please check until you decide.
Tip: say the product's name while you show it. That's how we know which product a moment is about.
Insights
How your shows performed and what viewers asked that the assistant couldn't answer yet.
Show results
Questions to cover next
Add a document or a short video so the assistant can answer these next time.
| Question | Times asked |
|---|
Connect your products
Connect the database where your products live, once. We only ever read from it: your products, prices and stock stay yours.
Your product database
Ask whoever manages your website for a read-only database login (MongoDB).
Where the Buy button goes
The page on your store where a product is bought.
Check how your products look
Every store keeps its products differently. We read a few and show what shoppers will see.
Where each detail comes from
Something looks wrong above? Pick the right field from your database; we show an example value next to each choice.
After you confirm, products are described again once for search. This takes a few minutes and is shown in your costs.
Product updates
We check for new and changed products every hour, and write a short description of each one so shoppers can find it in their own words.
Product search
See what shoppers asked, the new phrases and trends the assistant learned, and how each product is described.
Connect your products first
Product search learns from your products. Connect your product database, or upload a spreadsheet, and come back here in a few minutes.
Team
Hosts can run shows. Moderators can only manage viewer questions.
Add a team member
Share the email and temporary password with them.
| Role |
|---|
Your website
Add the shopping assistant, your live shows and your product videos to your own website. Only the websites you list here can show them.
Shopping assistant on your website
A "Shop with us" button that opens product search and your live shows.
Paste it before </body> on every page. Add your website below first.
Videos on your product pages
A "Watch it in a video" button under your product, only when that product has a video.
Add your website
List it under Allowed websites below.
Paste the code
Put it on your product page, where the button should appear (for example under the price).
Use each product's code
Replace PRODUCT_CODE with the product's code from your Products list, or pick a product above to fill it in.
Shoppers who tap the button watch the video right there on your page. Nothing shows when a product has no video yet.
Allowed websites
One per line, like https://shop.example.com
One show on a page
Paste this where the show should appear.
Costs
AI costs are exact: what the AI service charged each time it was used. Video costs are an estimate.
AI cost per day
Search and Live, in US dollars.
Cost per live show
Newest first. Includes the work done after a show ended, like writing down what was said and matching clips to products. Video cost is an estimate.
| Show | Viewers | Total | Per viewer |
|---|
Product search
What it costs to answer shoppers. A question is one message a shopper sends; a shopping session is one shopper's visit, with all the questions they asked.
Work in the background
Not part of the cost per question: preparing your products so answers are fast and right.
| What | Times | Cost |
|---|
Most expensive shopping sessions
The 10 visits that cost the most in this period. Shoppers are anonymous.
| First question | Questions | Cost |
|---|
What the AI was used for
Each time the AI was used, grouped by what it did.
| Feature | Used for | Times | Cost |
|---|
Video (estimate)
All stores
Set up a store for a retailer and choose what they get: Product search, Live shows, or both. They sign in with the owner email.
New store
Share the email and temporary password with the retailer.
| Store | Product search | Live shows | Products | Cost (last 30 days) |
|---|