Last Updated: 18 April 2025
This Privacy Policy describes how UpSwap (“we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you use our website (upswap.app), our mobile application (the “App”), and any other services we provide (collectively, the “Services”).
We are committed to protecting your privacy and ensuring the security of your personal information. Please read this Privacy Policy carefully to understand our practices. By using our Services, you consent to the practices described in this Privacy Policy.
We may collect the following types of information from you:
Information You Provide Directly:
Account Information: When you register for an account, we may collect your name, email address, phone number, date of birth, gender, and other information you provide during the registration process.
Profile Information: You may choose to provide additional information for your profile, such as your interests, location, profile picture, and other details.
Content You Submit: This includes reviews, ratings, comments, photos, messages, and other content you post or share through our Services.
Transaction Information: If you engage in any transactions through our Services (e.g., claiming deals, making purchases where applicable), we may collect information related to those transactions, such as order details and payment information (although payment processing may be handled by third-party providers with their own privacy policies).
Communications: We may collect information contained in your communications with us, such as when you contact us for support or feedback.
Information Shared with Friends: When you connect with friends on UpSwap, we may collect information about your connections and interactions.
Event and Group Information: If you create or join events or groups, we may collect information related to those activities and your participation.
Device Information: We may collect information about your device, including the device type, operating system, unique device identifiers (e.g., IMEI, device ID), mobile network information, and hardware model.
Location Information: We may collect your precise or approximate location through GPS, Wi-Fi, or cellular network information, depending on your device settings and permissions. You may be able to control the collection of location information through your device settings.
Usage Information: We collect information about how you use our Services, such as the features you use, the pages you visit, the content you view, the time and date of your access, and the duration of your usage.
Log Data: Our servers automatically record certain information when you use our Services, including your IP address, browser type, referring/exit pages, and clickstream data.
Cookies and Similar Technologies: We may use cookies, web beacons, and other tracking technologies to collect information about your browsing activities and preferences. You can manage your cookie preferences through your browser settings.
Social Media Integration: If you connect your UpSwap account with a third-party social media platform, we may collect information that you have made publicly available on that platform, in accordance with their privacy policies.
This app uses the SMS Retriever API to automatically detect and fill OTPs. We do not access or read your SMS inbox.
We may collect and use your device’s precise or approximate location information through GPS, Wi-Fi, or cellular network data, depending on your device settings and permissions. This information is used to:
You can control the collection of location information through your device settings. However, disabling location services may limit certain functionalities of the app.
We may use your information for various purposes, including:
Providing and Improving Our Services: To operate, maintain, and improve our Services, personalize your experience, and provide you with relevant content and features.
Facilitating Local Connections: To connect you with local vendors, businesses, and other users in your community.
Personalization: To personalize your experience by recommending deals, vendors, events, and friends based on your interests and activity.
Processing Transactions: To process your orders, reservations, and other transactions.
Communication: To communicate with you, including responding to your inquiries, providing customer support, and sending you important notices and updates about our Services.
Marketing and Promotions: To send you promotional emails, newsletters, and other marketing communications about deals, events, and new features that may be of interest to you (you can manage your communication preferences).
Analytics and Research: To analyze how our Services are used, conduct research, and generate aggregated and anonymized data to improve our Services and understand user behavior.
Security and Fraud Prevention: To detect, prevent, and address fraud, unauthorized access, and other harmful activity.
Legal Compliance: To comply with applicable laws, regulations, and legal processes.
Facilitating Social Interactions: To enable you to connect with friends, participate in groups and events, and share content with others.
We may share your information with the following categories of recipients:
Local Vendors and Businesses: We may share your information (e.g., contact details, order information) with local vendors and businesses when you interact with their listings or engage in transactions with them.
Other Users: Information you share publicly on our Services (e.g., reviews, ratings, comments, profile information) will be visible to other users. Your connections and interactions with friends will also be shared with them.
Third-Party Service Providers: We may share your information with third-party service providers who assist us in providing and improving our Services, such as payment processors, analytics providers, marketing and advertising partners, and technical support providers. These providers are contractually obligated to protect your information.
Business Partners: We may share information with business partners to offer you integrated services or promotions.
Social Media Platforms: If you connect your UpSwap account with a social media platform, we may share information with that platform in accordance with your settings and their privacy policies.
Legal Authorities: We may disclose your information to law enforcement agencies, government authorities, or other third parties if required by law or legal process, or if we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity. We will provide notice if your personal information becomes subject to a different privacy policy as a result of such a transaction.
Aggregated and Anonymized Data: We may share aggregated and anonymized data that does not directly identify you with third parties for various purposes, including analytics and research.
You have certain choices and rights regarding your personal information:
Access and Correction: You may be able to access and update some of your personal information through your account settings. If you need to access or correct information that is not available through your account settings, please contact us.
Communication Preferences: You can manage your preferences for receiving promotional emails and other marketing communications from us.
Location Data: You can control the collection of your location information through your device settings. You can choose to disable location services for our App at any time.
Cookies: You can manage your cookie preferences through your browser settings.
Account Deletion: You may be able to delete your account through the App or by contacting us. Please note that even after you delete your account, some information may be retained for legal or legitimate business purposes.
Data Protection Rights (depending on your jurisdiction): Depending on the laws applicable to you, you may have additional rights regarding your personal information, such as the right to object to or restrict processing, and the right to data portability. Please contact us if you wish to exercise these rights.
We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include technical, administrative, and physical safeguards. However, please be aware that no method of transmission over the internet or method of electronic storage is completely secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The retention period may depend on factors such as the nature of the information, the purpose for which it was collected, and our legal and regulatory obligations.
Our Services are not intended for children under the age of [Insert Minimum Age, e.g., 18]. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.
Our Services may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of those websites and services before providing any personal information.
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post any changes on our website or through our App and update the “Last Updated” date at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically for any updates. Your continued use of our Services after the posting of changes constitutes your acceptance of the updated Privacy Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Email: contact@upswap.app
Phone: +91 8279785404
Address: 1801, Tower-P, Supertech Eco City, Sector-137, Noida, Uttar Pradesh – 201301
Contact
contact@upswap.app
+91 8279785404
1801, Tower-P, Supertech Eco City, Sector-137, Noida, Uttar Pradesh - 201301
© 2024 UpSwap.app. All Rights Reserved.
